Flowera AI
TREN
Example Flow

Answer Order Questions Without Reaching a Human

  • Support
  • Web Chat
  • E-commerce
StartWeb chat message
Condition AgentStay in the flow?
HTTPLook up the order
RetrieverHelp docs
AgentWrite the answergpt-5.4
ToolZoho CRM · update

How the flow works

  1. 1Start — Web chat message

    A customer writes from the chat bubble on the site.

  2. 2Condition Agent — Stay in the flow?

    Order status, shipping and exchange terms stay in the flow. Complaints and special requests go straight to a human.

  3. 3HTTP — Look up the order

    The store's API is called with the order number. Shipping status and tracking number come back.

  4. 4Retriever — Help docs

    Delivery times and exchange terms come from the documents you uploaded.

  5. 5Agent — Write the answer

    The agent combines both sources into one answer in the customer's own words.

  6. 6Tool — Zoho CRM · update

    The conversation and the answer are written to the customer's support case in Zoho. If a rep ever opens it, everything is there.

The conversation this flow produces

Deniz A. Web Chat · store site
Where is my order? It's been 3 days and nothing. Order no 48213
Order question · stays in the flowOrder 48213 · Shipped
Your order shipped yesterday and is at the Istanbul transfer hub right now. Tracking no: 3392 1180 7. Estimated delivery tomorrow.
Thanks. Can I exchange it if the size is wrong?
Yes. Free exchange within 14 days of delivery, we cover the shipping.
Record updated in Zoho CRM

The record this flow writes

Deniz Arslan · #48213Zoho CRM · Support case
Topic
Order status
Rep needed
No
Order
48213 · Shipped
Answer
Tracking no and delivery date sent
Status
Resolved · automatic
Time to answer
40 seconds
6/6 fields filled · nobody typed them

An illustrative example. Not a one-click importable template, Flowera doesn't have a template gallery yet.

The problem

Half the support inbox is the same two questions: where is my order, and can I exchange it. The answer lives in two separate systems, and a rep has to check both before writing back. The customer waits, and the rep never gets to the hard cases.

The result

Order questions are answered in seconds, nights included. A rep only sees the conversations the flow handed over. Every conversation lands on the customer's CRM record, and nobody types it in.

Flowera Setup Support

Get in touch and we'll help you through your setup.

Get Setup Support