Privacy Policy
Effective Date: 01.05.2025
Last Updated: 01.05.2025
Flowera Yazılım Limited Şirketi (“Flowera”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Services, or interact with us.
1. Who We Are
Flowera is a technology company based in Istanbul, Turkey, specializing in AI-powered automation solutions. We act as a Data Controller for the personal data we collect and, where applicable, as a Data Processor for data processed on behalf of clients.
2. Data We Collect
We may collect and process the following categories of data:
a. Personal Data You Provide
Name, email address, company name, phone number
Login credentials (if account-based access)
Billing information (e.g., VAT number, payment method)
b. Automatically Collected Data
IP address, browser type, device information
Usage patterns, clickstream data, and analytics
Cookies and tracking technologies
c. Client and End-User Data
For services involving automation or integrations, you may upload or transmit third-party data (e.g., customer emails, CRM data). You are responsible for ensuring you have legal grounds to share such data with us.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
Consent (where applicable, e.g., marketing emails)
Contractual necessity (e.g., providing the Services)
Legitimate interests (e.g., improving the Services, fraud prevention)
Legal obligation (e.g., accounting, regulatory compliance)
4. How We Use Your Data
We use your data to:
Provide, maintain, and improve our Services
Create and manage your account
Process payments and send invoices
Respond to inquiries and provide support
Send service-related or marketing communications
Analyze user behavior to improve performance
Ensure security and prevent misuse
5. Sharing Your Data
We do not sell or rent your personal data. We may share data in the following cases:
With trusted service providers (e.g., cloud hosting, payment processors)
With third-party integrations used by clients (e.g., OpenAI, AWS, Google Cloud)
When required by law, regulation, court order, or public authority
In corporate transactions (e.g., mergers, acquisitions, or asset sales)
All third parties are contractually obligated to handle your data in compliance with applicable privacy laws.
6. International Data Transfers
As a company based in Turkey, we may transfer your data to servers outside of Turkey, including the European Economic Area (EEA) or the United States. In such cases, we ensure that appropriate safeguards (e.g., Standard Contractual Clauses or equivalent mechanisms) are in place.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. This includes legal, tax, accounting, and business needs.
Client-submitted data is retained per the client’s agreement or deleted upon request.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access a copy of your personal data
Request correction or deletion of inaccurate or outdated data
Object to or restrict processing of your data
Withdraw consent (where applicable)
Data portability (to another provider, where technically feasible)
File a complaint with the Turkish Data Protection Authority (KVKK) or other relevant authority
To exercise your rights, contact us at privacy@wordpress-747367-5380365.cloudwaysapps.com or [Insert Official Contact Address].
9. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience and collect analytics. By using our website, you consent to our use of cookies unless you disable them in your browser.
Types of cookies used:
Essential Cookies: Required for website functionality
Analytical Cookies: To understand usage patterns (e.g., via Google Analytics)
Marketing Cookies: To deliver personalized ads (where applicable)
10. Data Security
We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access control, and secure development practices.
11. Children’s Privacy
Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a child, we will delete it promptly.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top. If material changes are made, we will notify users through the website or via email.
13. Contact Information
If you have any questions or requests related to this Privacy Policy or your personal data, contact us at: hello@flowera.ai