Flowera AI
TREN

Privacy Policy

Effective Date: 01.05.2025
Last Updated: 01.05.2025

Flowera Yazılım Limited Şirketi (“Flowera”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share with third parties and safeguard your information when you visit our website, use our Services or contact us.

1. Who We Are Flowera is a technology company headquartered in Istanbul, Türkiye, specialising in AI-powered automation solutions. We act as Data Controller for the personal data we collect, and, where applicable, as Data Processor for data processed on behalf of our customers.

2. Data We Collect We may collect and process the following categories of data:

a. Personal Data You Provide

  • Name, email address, company name, phone number
  • Login details (where access is account-based)
  • Billing information (e.g. tax number, payment method)

b. Data Collected Automatically

  • IP address, browser type, device information
  • Usage patterns, clickstream data and analytics
  • Cookies and tracking technologies

c. Customer and End-User Data For services involving automation or integration, you may upload or transmit third-party data (e.g. customer emails, CRM records) to our systems. It is entirely your responsibility to ensure you have a lawful basis for sharing such data with us.

3. Legal Bases for Processing We process your personal data on the following legal bases:

  • Explicit consent (where applicable, e.g. marketing emails)
  • Performance of a contract (e.g. delivering the Services)
  • Legitimate interests (e.g. improving the Services, preventing fraud)
  • Legal obligation (e.g. accounting processes, regulatory compliance)

4. How We Use Your Data We use your data to:

  • Provide, maintain and improve our Services
  • Create and manage your account
  • Process payments and issue invoices
  • Respond to your requests and provide support
  • Send service-related or marketing communications
  • Analyse user behaviour in order to improve performance
  • Maintain security and prevent misuse

5. Sharing Your Data We never sell or rent your personal data. We may share it only in the following circumstances:

  • With trusted service providers (e.g. cloud hosting, payment infrastructure providers)
  • With third-party integrations used by customers (e.g. OpenAI, AWS, Google Cloud)
  • Where required by law, regulation, court order or official authorities
  • During corporate transactions (e.g. a merger, acquisition or sale of assets)

All third parties are contractually obliged to process your data in accordance with applicable privacy laws.

6. International Data Transfers As a company based in Türkiye, we may transfer your data to servers outside Türkiye, including in the European Economic Area (EEA) or the United States. In such cases we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or equivalent mechanisms).

7. Data Retention We retain your personal data only for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. This covers legal, tax, accounting and commercial requirements. Data provided by customers is retained in accordance with the customer agreement, or deleted on request.

8. Your Rights Depending on the laws of your jurisdiction, you may have the following rights:

  • Access a copy of your personal data
  • Request correction or deletion of inaccurate or outdated data
  • Object to, or restrict, the processing of your data
  • Withdraw your explicit consent (where applicable)
  • Data portability (transfer of your data to another provider where technically feasible)
  • Lodge a complaint with the Turkish Personal Data Protection Authority (KVKK) or another relevant authority

To exercise your rights, you can contact us at hello@flowera.ai.

9. Cookies and Tracking Technologies We use cookies and similar tracking technologies to improve the user experience and gather analytics data. Unless you disable them in your browser, using our website constitutes consent to our use of cookies. The types of cookie used are:

  • Strictly Necessary Cookies: Required for the website's core functionality.
  • Analytics Cookies: Used to understand usage patterns (e.g. via Google Analytics).
  • Marketing Cookies: Used to deliver personalised advertising (where applicable).

10. Data Security We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include data encryption, access controls and secure software development practices.

11. Children's Privacy Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a child, we delete it from our systems immediately.

12. Changes to This Policy We reserve the right to update this Privacy Policy at any time. When we do, we will revise the “Last Updated” date at the top of the page. Where we make material changes, we will notify users via our website or by email.

13. Contact Details If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at: hello@flowera.ai