Nobody on your team touched a phone in those two minutes, and the record is already written.
Human handoff
Your team replies. The agent steps aside.
Answer from the Instagram app, like always
Your team writes from their phone, with no dashboard to learn.
The transcript stays whole
What they type from a phone lands in the history the agent works from.
It comes back on its own
After a quiet period with no operator activity, the agent resumes.
Lead capture and CRM
A comment at 14:02. A scored lead at 14:04.
The record writes itself
The handle, the request and a summary come out of the conversation.
A score, not just a name
Each conversation is classified by what the person actually wants.
Straight into your CRM
Connected to Zoho, the conversation and its attachments travel with the record.