Instagram Direct
It answers with more than words
It sends what the answer actually is
A catalog, a price list, a product photo. Files go out inside the conversation.
It reads what customers send
Photos and video get looked at, not just noted.
It knows which post they mean
A comment arrives with the post it sits under.
- floweraaiNew season · linen jacketthis jacketThe linen jacket in that reel is £124. Medium and large are in.
A shared reel
- 0:14The beige is in stock too, and it can go out today.
A voice note
- Do you have anything close to this colour?Two pieces come close to that tone, and both are in stock.
A photo
Instagram DM automation
It doesn't just reply. It works out what the message is.
Every message gets read for what it is
Each incoming message is sorted by what the person actually wants.
It answers from what you told it
Products, prices, opening hours, policies. It does not invent.
It remembers the person
Someone who asked two weeks ago is not treated as a stranger.