The WhatsApp tool is what an AgentFlow calls to actually send something back — everything from a plain reply to a full in-chat order flow.
What it can do
- Send Text — plain replies (up to 4096 characters) inside the 24-hour window.
- Send Template — Meta-approved templates for anything outside that
window, with numbered or named variables (
{{1}}–{{15}}). - Send Media — image, video, audio, or document, up to 100MB.
- Send Interactive Buttons — up to 3 tap-to-answer buttons.
- Send List Message — up to 10 selectable options in a structured menu.
- Send Flow — trigger a full WhatsApp Flow (a multi-screen in-chat form) for bookings, lead capture, or surveys, with no app switch.
- Send Catalog / Product / Product List / Product Carousel — native shoppable messages, one catalog per connected Meta account.
Good to know
The 24-hour rule applies to initiating conversations too — after a customer's last message you have 24 hours of free-form messaging before a template becomes required again.