Most WhatsApp automation wants your number in exchange. Connect it, and the app your team has been answering from goes dark. Coexistence skips that trade entirely. Your team keeps the WhatsApp Business App exactly as it is, on exactly the same number, and an agent joins alongside them.
WhatsApp Coexistence
Keep your app. Add an agent.
Two sides, one number, no collisions
When a teammate replies from their own phone, the agent sees it in the same conversation.
You always know who's talking
Conversation by conversation, you can see whether the agent or a person is answering.
Nothing underneath it breaks
The reply window only ever counts a genuine customer message.